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📰 Dev.to · Indra Gunanda

3 articles · Updated every 3 hours · View all reads

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Building Real-Time Analytics for a WhatsApp Native CRM

Dev.to · Indra Gunanda 📊 Data Analytics & Business Intelligence 1mo ago

Building Real-Time Analytics for a WhatsApp Native CRM

How we built the real-time analytics layer for Zetta CRM — the event pipeline, the metrics that matter, the group-aware subtleties, and the mistakes that cost u

Building an AI Support Inbox for How WhatsApp Teams Actually Work

Dev.to · Indra Gunanda 🤖 AI Agents & Automation ⚡ AI Lesson 1mo ago

Building an AI Support Inbox for How WhatsApp Teams Actually Work

Technical build story: group-aware AI, grounded answers, human handoff, and shared WhatsApp support.

We Built Hallo Zetta Because We Were Tired of Watching Teams Answer WhatsApp on Personal Phones at Midnight

Dev.to · Indra Gunanda 📣 Digital Marketing & Growth ⚡ AI Lesson 2mo ago

We Built Hallo Zetta Because We Were Tired of Watching Teams Answer WhatsApp on Personal Phones at Midnight

The story behind why we built a WhatsApp CRM that actually understands how WhatsApp...