Practice Empathic Feedback

Feedback is only useful if people can hear it. Yet most managers either avoid difficult conversations entirely or deliver them in ways that trigger defensiveness—neither approach changes behavior. You'll apply your understanding of why empathic communication improves feedback outcomes by exploring the research on how the brain processes criticism and what makes people open to change. You'll apply the SBI (Situation-Behavior-Impact) model to structure feedback that separates observable behavior from judgment, making conversations specific, fair, and actionable. Using AI tools like ChatGPT or Cl…