The Do’s and Don’ts of Client Management (from a Head of Product Design)

✅ If you want to learn more about facilitation, workshops and career development, join our FREE FACILITATION COMMUNITY 👉 https://facilitatorclub.com/ where thousands of facilitators share their tricks, techniques, and resources. Whether you’re a facilitator, a freelance designer, a small business owner, or an employee, knowing how to build great relationships with your clients or other stakeholders (like your colleagues or your manager) is a crucial skill to create an amazing business or grow in your career. You can be the best in your field, a technical genius—but if you don’t know how to build relationships with your clients, if you’re difficult to communicate with, if instead of taking pressure off your clients, you create more work for them, if you don’t know how to manage expectations, if you’re not 100% transparent, or if you can’t handle conflict and take feedback personally—then your clients will prefer to work with someone who might be a bit less talented but is easier to work with. Strong client relationships can make or break your career, regardless of your expertise. That’s why learning how to build these relationships is so important. In this video, our own Tim Höfer (Head of product design and expert Facilitator at AJ&Smart) has compiled over 12 years of experience working with hundreds of clients and stakeholders in under 30 minutes. ➡️ Check out our 1-hour FREE FACILITATION TRAINING to learn more facilitation techniques and tactics 👉 https://go.ajsmart.com/start?utm_source=youtube&utm_medium=channel-video&utm_campaign=160125_amateur 🔔 And if you haven't yet subscribed to our Youtube channel for more Workshop / Facilitation Skills/ Career / and Design Sprint videos: ❤️ https://www.youtube.com/AJ&Smart?sub_confirmation=1😉 ⏰ Video Timestamps 0:00 Intro 0:55 Why is client management so important for your career 1:53 FAILURE TO COMMUNICATE 2:30 Leaving your client in the dark 4:47 Hiding behind technical jargon 6:03 Be clear and concise 6:5