Support & Reporting

In this course, you will develop skills for collecting feedback, generating reports, building dashboards, and providing technical support to Confluence users. You will explore feedback collection, report basics, problem solving, technical assistance, data analysis, dashboard creation, and report generation. You will work with reporting workflows that surface platform activity, usage patterns, and other information relevant to stakeholders and decision-makers. You will also examine how dashboards can be built, how reports can be assessed and improved over time, and how support practices can help users work more effectively in Confluence. The course includes a GenAI literacy module focused on reporting and analysis, a career development module, and a project module on building an executive dashboard and reporting suite. This course focuses on visibility, support, and data-informed reporting practices.