Telephone Consumer Protection Act (TCPA)

Every call, text, or message you send to a customer can carry compliance risk, making a strong understanding of the Telephone Consumer Protection Act (TCPA) essential. This course introduces key TCPA requirements and enables you to navigate customer communication in a compliant and responsible manner. You’ll begin with the fundamentals, exploring why the TCPA exists, the types of communications it governs, and the rights it provides to consumers. You’ll then understand how TCPA rules apply across contact centers, customer service, sales, and marketing, with a focus on real-world communication methods such as live calls, autodialed calls, SMS messages, and prerecorded outreach. As you progress, you’ll work through practical scenarios to understand consent, opt-outs, call timing, and prior express written consent, and how these factors determine whether communication aligns with TCPA requirements. You’ll also learn to evaluate lead sources and identify common compliance risks in outreach activities. By the end of the course, you’ll be equipped to make informed decisions about customer communication and confidently apply TCPA-compliant practices in your day-to-day role. Enroll now to strengthen your compliance expertise and communicate with confidence.