Scaling Global Organizations in the Age of AI with ServiceNow CEO Bill McDermott
Few teens are business owners, but by age 16, Bill McDermott had purchased and was running a local deli. Now he runs leading global technology powerhouse ServiceNow, a company that is defining how the world’s largest organizations transform for the digital age. Sarah Guo sits down with ServiceNow CEO Bill McDermott to discuss his journey from child entrepreneur to CEO, and how he navigates his role as a leader in the age of AI. Bill argues that human connection is still a vital part of being a successful leader, and as such, AI must be used to serve people rather than substitute for ambition. …
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Chapters (18)
Cold Open
0:50
Bill McDermott Introduction
1:14
Lesson from Buying a Deli
7:35
Leadership in the AI Era
9:41
How Bill Got Hired at Xerox
15:47
Can Agency Be Taught?
18:40
Seeing Change as Opportunity
25:18
ServiceNow as an AI Control Tower
30:30
Which SaaS Gets Disrupted?
32:22
Defining a Platform Business
36:25
Does AI Decrease Implementation Time?
39:06
Agents Will Reshape the Workforce
40:59
Success Signals at ServiceNow
44:07
Enterprise Attitudes About AI
48:41
How AI Has Changed Customer Conversations
50:48
Bill’s Curiosity Beyond ServiceNow
52:29
Day in the Life of a CEO
57:27
Conclusion
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