One Question. Real Answer | S1 E1: The Biggest Modernization Misconception

What's the biggest misconception service-centric organizations have about modernizing with Microsoft? Stefanie Richter, Business Development Manager at sa.global, sits down with Jennifer Holman, Solution Architect at sa.global, and Quintin Hunkin, Solution Engineer at Microsoft, to tackle the question that trips up organizations before they even get started. Modernization almost never fails because of the technology. It fails because the operating model didn't change with it. Service-centric organizations tend to modernize system by system, a CRM project here, a billing project there, a reporting project next. But the organizations that get the biggest lift treat the Microsoft cloud as an end-to-end lifecycle platform where sales, delivery, resources, and finance operate in a single flow of data. And replacing your ERP isn't enough either. If project managers are still working in spreadsheets, resource managers won't trust the system, leadership won't have real-time visibility, and all you've done is digitize your old processes. The key takeaway: modernization is a shift in how the entire business operates, not just the technology it runs on. #DigitalTransformation #ERPModernization #MicrosoftCloud #BusinessTransformation #OneQuestionRealAnswer #Microsoft