LG Uplus Creates Next Gen AICC

OpenAI and LG Uplus engineers collaborated to create a next-generation AICC, “Agentic AICC,” which is positioned to become a new standard for enterprise AI customer service. LG Uplus plans to introduce an agent service featuring ultra-low-latency AI customer support built on the OpenAI Realtime API, along with a Planning Agent that can resolve issues on its own using checklist-based workflows. #LGUplus #OpenAI #AICC #AIContactCenter #AgenticAICC #LLM #AgenticCallBot