Dialogflow CX: Enable IVR Features for your Voice Agent

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Dialogflow CX: Enable IVR Features for your Voice Agent

Coursera · Intermediate ·🤖 AI Agents & Automation ·1w ago
This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though t…
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