Analyze Commercial Banking & Customer Strategy

Develop the ability to analyze commercial banking structures, evaluate customer segmentation strategies, assess competitive dynamics, and apply customer relationship management frameworks within modern banking environments. This course equips learners with practical knowledge of banking functions, industry evolution, technology integration, financial inclusion initiatives, and regulatory grievance redressal mechanisms. By completing this course, learners will gain a structured understanding of how commercial banks operate, compete, and build long-term customer relationships in a regulated fin…