I Built a Navigation App. Then Someone in a Wheelchair Showed Me What Was Wrong With It

📰 Medium · UX Design

Learn how a navigation app's flaws were exposed when a wheelchair user tested it, highlighting the importance of inclusive design

intermediate Published 12 Apr 2026
Action Steps
  1. Conduct user testing with diverse participants, including those with disabilities
  2. Assess your product's accessibility features, such as wheelchair-friendly routes
  3. Implement inclusive design principles to address potential flaws
  4. Gather feedback from users with different needs and abilities
  5. Iterate and refine your product to ensure equal access for all users
Who Needs to Know This

UX designers, product managers, and developers can benefit from this lesson to create more accessible and user-friendly products

Key Insight

💡 Inclusive design is crucial to ensure that technology is accessible and useful for everyone, regardless of their abilities

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🚨 Inclusive design matters! A navigation app's flaws were exposed when a wheelchair user tested it 🚗💡
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