How are you analyzing traces for B2C AI products?

I’m a PM for a B2C AI product where users can ask open-ended questions, and I’m currently thinking a lot about how to analyze traces / conversation flows in a useful way. I’d love to hear how other PMs approach this: - How are you analyzing traces today? - Are you already using AI to identify patterns, issues, or opportunities? - If so, what works well and what does not? - What do you pay most attention to when reviewing traces