Safaricom migrates M-PESA app users to My OneApp in platform consolidation push

📰 TechCabal

Safaricom migrates M-PESA app users to My OneApp for platform consolidation

intermediate Published 7 Apr 2026

Action Steps

Understand the reasoning behind platform consolidation
Identify the benefits of migrating users to a single platform
Develop a strategy for seamless user migration
Monitor user feedback and adjust the platform accordingly

Who Needs to Know This

Product managers and software engineers at Safaricom benefit from this consolidation as it streamlines their services and improves user experience. This move also affects the marketing team as they need to adapt their strategies to the new platform.

Key Insight

💡 Platform consolidation can improve user experience and streamline services