How Intercom 2x’d their engineering velocity in 9 months with Claude Code | Brian Scanlan

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Learn how Intercom doubled their engineering velocity in 9 months using Claude Code skills and a culture of empowerment

intermediate Published 20 Apr 2026
Action Steps
  1. Watch the video presentation by Brian Scanlan to understand Intercom's approach
  2. Apply Claude Code skills to your own engineering workflow to improve efficiency
  3. Implement deep telemetry to measure and optimize your engineering output
  4. Foster a culture that empowers engineers to ship faster and take ownership of their work
  5. Configure your team's workflow to prioritize speed and agility
Who Needs to Know This

Engineering teams and managers can benefit from this lesson to improve their velocity and output. It's especially relevant for teams looking to adopt new technologies and workflows.

Key Insight

💡 Empowering engineers to ship faster and using the right tools and technologies can significantly improve engineering velocity

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🚀 Intercom doubled their engineering velocity in 9 months! 🤔 Learn how they did it with Claude Code skills and a culture of empowerment 💡
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